Learn how to excel at retail sales.

This two part workshop “How to choose, train and keep a winning sales team,” will save the independent retailer thousands of dollars in lost sales and high employee turnover.

Part I:

This section is geared for the owner or general manager:

  • Where to find your winning team.
  • Salaries, bonuses, reward programs, and incentives.
  • Commission sales vs. salaries.
  • Handling problem employees.
  • Setting company policies.
  • Leading by example.
  • Training your team.

Part II:

While management is encouraged to also take part in the workshop, part two is geared towards the sales team.

  • Preparing each day.
  • How to greet the customer.
  • Finding your customers needs
  • Dealing with problem customers.
  • Handling customer’s complaints.
  • Making the “add on” sale.
  • Using the team approach and the switch off.
  • Closing the sale.
  • Building your customer base.
  • Becoming an expert.
  • Room to grow.

Workshop on PowerPoint CD for $99 or you may choose to take our full day group class at $149, by appointment. In store training starts at $99 per person plus travel expenses.

To schedule an appointment or book a full day group class call us at 212-414-4001 or email

Order the Workshop on PowerPoint CD Now